This Anti-Money Laundering and Know Your Customer Policy ("Policy") sets out the obligations of ALJOBA LIMITADA, the operator of Axbet at ax-bet.com, with respect to the prevention of money laundering, terrorist financing, and related financial crime. All registered members and prospective members of ax-bet.com are required to read and understand this Policy, which forms part of the wider legal framework governing use of the platform.
Axbet is owned and operated by ALJOBA LIMITADA and is licensed under the jurisdiction of Costa Rica. As a responsible operator, ALJOBA LIMITADA is committed to maintaining the highest practicable standards for the detection and prevention of money laundering, the financing of terrorism, and any other form of financial crime that may be attempted through the ax-bet.com platform.
The primary purposes of this Policy are to:
This Policy applies to all individuals who register an account, make deposits, place wagers, claim bonuses, or request withdrawals on ax-bet.com, regardless of their country of residence or the currency used.
Money laundering is the process by which individuals or organisations attempt to conceal the origins of funds obtained through unlawful activity, making those funds appear to have been derived from a legitimate source. Within the context of online gambling, money laundering may take several forms, including but not limited to:
Terrorist financing refers to the act of providing financial support, directly or indirectly, to individuals or organisations engaged in terrorism. Axbet is committed to ensuring that ax-bet.com is not exploited for either purpose.
Axbet is operated by ALJOBA LIMITADA under a Costa Rica licence. This Policy is designed to be consistent with internationally recognised AML and KYC standards, including the recommendations of the Financial Action Task Force (FATF), and reflects the internal compliance obligations set by ALJOBA LIMITADA as operator of ax-bet.com.
Axbet reserves the right to update this Policy at any time to reflect changes in applicable regulations, internal procedures, or the evolving risk environment. Members are advised to review this page periodically.
Axbet operates a risk-based approach to AML and KYC compliance. This means that the level of scrutiny applied to any individual account is proportionate to the assessed risk that account presents. Risk factors considered include, but are not limited to:
Based on this risk assessment, Axbet may apply standard customer due diligence (CDD) or enhanced due diligence (EDD) measures as appropriate. The application of enhanced measures does not imply wrongdoing on the part of any member; it reflects our obligation to apply proportionate controls in higher-risk situations.
All members of ax-bet.com are required to verify their identity before withdrawals are processed and at any point during the account lifecycle that Axbet deems verification to be necessary. Axbet may request identity verification at or shortly after registration, upon a member reaching specific deposit or wagering thresholds, or at any time as part of its ongoing monitoring obligations.
To complete identity verification, members will typically be required to provide the following documentation:
| Document Category | Accepted Examples |
|---|---|
| Proof of Identity (POI) | Valid government-issued passport, national identity card, or driving licence |
| Proof of Address (POA) | Utility bill, bank statement, or official government correspondence dated within the past three months |
| Proof of Payment Method | Screenshot or photograph confirming ownership of the deposit payment method (e.g., masked card image, e-wallet account name) |
| Source of Funds (SOF) | Bank statements, payslips, tax returns, or other documentation evidencing the legitimate origin of funds deposited |
| Source of Wealth (SOW) | Additional documentation demonstrating the broader financial standing of the member, requested where EDD applies |
All documents must be current, legible, and unaltered. Axbet reserves the right to request additional documentation where submitted materials are unclear, inconsistent, or insufficient to satisfy due diligence requirements.
Axbet operates a strict minimum age policy. No person under the age of 18 years (or such higher minimum age as may be required by applicable law in their jurisdiction) may register an account or engage in any gambling or betting activity on ax-bet.com. Age verification is conducted as part of the standard KYC process. Where a member cannot be verified as meeting the minimum age requirement, their account will be suspended and any funds held will be dealt with in accordance with applicable obligations.
Members are required to ensure that the personal information provided at registration — including full legal name, date of birth, residential address, and contact details — is accurate, complete, and kept up to date. The information provided during registration must match the identity documents submitted during the KYC process. Any material discrepancy between declared and verified information may result in account suspension pending further investigation.
Axbet strictly prohibits the use of third-party payment methods. All deposits to and withdrawals from ax-bet.com must be made using payment methods that are registered in the name of the verified account holder. If Axbet identifies that a payment has been made from, or is being requested to, a method not belonging to the account holder, the transaction may be declined or reversed and the account suspended pending review.
Axbet screens members against recognised PEP databases and international sanctions lists as part of its due diligence procedures. A Politically Exposed Person is an individual who holds, or has held within the preceding twelve months, a prominent public function, as well as immediate family members and known close associates of such individuals. Members identified as PEPs are subject to enhanced due diligence measures, including additional documentation requirements and heightened ongoing monitoring. Axbet will not open or maintain accounts for individuals who appear on applicable sanctions lists.
KYC is not a one-time exercise. Axbet monitors all account activity on an ongoing basis to identify patterns or behaviours that may be inconsistent with a member's stated profile or that may indicate financial crime risk. Ongoing monitoring includes:
Where ongoing monitoring identifies activity that gives rise to concern, Axbet may restrict account functionality, request further documentation, or suspend the account pending a formal internal review.
Axbet maintains internal procedures for the identification, escalation, and reporting of suspicious activity. Members of the Axbet team who identify activity that may indicate money laundering, terrorist financing, or other financial crime are required to report such concerns to the designated compliance function without delay. Axbet will take all appropriate steps in response to such reports, which may include account suspension, transaction holds, and the filing of reports with relevant authorities where required.
Axbet reserves the right to take any of the following actions where suspicious activity is identified or suspected:
Members are reminded that it is a criminal offence to knowingly assist or facilitate money laundering. Any member found to have engaged in such activity through ax-bet.com will be reported to the appropriate authorities.
Axbet requires that all financial transactions on ax-bet.com are conducted through payment methods accepted in the cashier at the time of the transaction. The platform's standard minimum deposit is €20 or the equivalent amount in the applicable currency. Individual promotional offers, including the stages of the casino welcome package and sportsbook bonuses, may carry their own minimum deposit qualifying conditions, which are set out in the relevant promotion terms.
All withdrawals are subject to KYC verification being completed to Axbet's satisfaction prior to processing. Axbet will not process withdrawals to payment methods other than those verified as belonging to the account holder, and withdrawals will generally be returned to the payment method used for the most recent qualifying deposit where operationally possible.
The default account currency on ax-bet.com is EUR. Members are advised to review the cashier for available payment methods and currencies at the time of transacting, as these may be subject to change.
Axbet's promotional offers, including the ten-stage casino welcome package of up to €10,000 plus 800 Free Spins, the Highroller Bonus of 150% up to €5,000 plus 150 Free Spins, the Monday Live Reload, Wednesday Free Spins, Friday Reload, and VIP rewards such as cashback of up to 20% and rakeback of up to 15%, are all subject to applicable wagering requirements. Casino bonus funds carry a x40 wagering requirement and Free Spins carry a x35 wagering requirement where applicable.
Axbet monitors bonus activity as part of its AML controls. Patterns of deposit and withdrawal behaviour that do not reflect genuine gambling engagement — including depositing solely to trigger bonus mechanics and withdrawing without meaningful play — may be considered indicative of potential financial crime risk or bonus abuse and will be reviewed accordingly. Axbet reserves the right to void bonus balances and associated winnings, and to restrict or close accounts, where such patterns are identified.
Members participating in the Axbet VIP programme, which includes VIP Cashback of up to 20%, Rakeback of up to 15%, Level Up Prizes, Wheel of Fortune participation with prizes shown up to €500,000, and Mission Wager rewards, may be subject to enhanced due diligence as a consequence of the higher transaction volumes typically associated with VIP-level activity.
Axbet may request source of funds or source of wealth documentation from VIP members in order to satisfy its ongoing due diligence obligations. Participation in the VIP programme is conditional upon successful completion of all applicable verification requirements. Failure to provide requested documentation in a timely manner may result in the suspension of VIP benefits or account access.
Axbet's commitment to AML and KYC compliance runs alongside its responsible gaming obligations. The platform provides 24/7 customer support via live chat and email, accessible to all registered members. Members who have concerns about their gambling behaviour, or who wish to discuss account restrictions, deposit limits, or self-exclusion, are encouraged to contact the Axbet support team directly through ax-bet.com.
Axbet may apply account restrictions — including temporary suspension of deposit, wagering, or withdrawal functions — where it has reasonable grounds to believe that a member's activity presents a risk of harm, either to the member or to the integrity of the platform. Such measures are not punitive and will be communicated to the member where it is appropriate to do so without compromising an ongoing investigation.
All personal data and documentation collected from members during the KYC process is handled in accordance with Axbet's Privacy Policy and applicable data protection obligations. Member information collected for AML and KYC purposes will be used solely for the purposes described in this Policy and for the fulfilment of Axbet's legal and regulatory obligations. Data will be retained for such periods as are required by applicable law or internal policy.
Axbet will not disclose member information to third parties except where required to do so by law, by a competent regulatory authority, or as otherwise described in the Privacy Policy. Members are advised not to share their account credentials, personal information, or KYC documentation with any third party.
By registering and maintaining an account on ax-bet.com, members agree to the following obligations:
Failure to comply with any of the above obligations may result in account suspension or closure, forfeiture of pending bonuses or withdrawals, and referral to the appropriate authorities where applicable.
Axbet treats AML and KYC non-compliance seriously and will take robust action where breaches are identified. Depending on the nature and severity of the identified issue, consequences may include one or more of the following:
Members with questions regarding this AML / KYC Policy, or who wish to enquire about the status of their verification, are invited to contact the Axbet support team. Support is available 24 hours a day, seven days a week, through the live chat function on ax-bet.com or by email through the contact details provided in the platform's Help or Contact section. Please quote your registered account username in all correspondence to ensure a prompt response.
This Policy was last reviewed and updated by ALJOBA LIMITADA in its capacity as operator of Axbet at ax-bet.com. Continued use of the platform following any update to this Policy constitutes acceptance of the revised terms.
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