This Cookie Policy explains how Axbet, operated by ALJOBA LIMITADA and accessible at ax-bet.com, uses cookies and similar tracking technologies when you visit our website, use our casino lobby, access the sportsbook, or interact with any feature on our platform. Please read this policy carefully alongside our Privacy Policy and Terms & Conditions.
Axbet is operated by ALJOBA LIMITADA and is licensed under Costa Rica. Our platform is available at ax-bet.com and offers casino games, sports betting, and related services to registered members. When we refer to "Axbet", "we", "us", or "our" in this policy, we mean ALJOBA LIMITADA as the data controller responsible for cookies placed on ax-bet.com.
If you have any questions about this Cookie Policy, you can reach our support team at any time via 24/7 live chat or email, both accessible through ax-bet.com.
Cookies are small text files that are placed on your device — such as your desktop computer, mobile phone, or tablet — when you visit a website. They are widely used across the internet to make websites work more efficiently, to remember your preferences, and to provide website operators and third parties with information about how users interact with a site.
Cookies can be set either by ax-bet.com directly (first-party cookies) or by third-party services we use, such as game providers, analytics platforms, and payment processors (third-party cookies). Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a defined period or until you delete them.
In addition to cookies, we may use similar technologies such as web beacons, pixel tags, local storage objects, and software development kit (SDK) identifiers. For simplicity, all such technologies are referred to collectively as "cookies" throughout this policy.
We use cookies for several purposes that are essential to delivering the Axbet platform experience. These include keeping you logged into your account as you move between the casino and sportsbook, remembering your language preference (English or French), enabling the Progressive Web App (PWA) shortcut functionality on mobile, processing deposits and withdrawals through our cashier, and ensuring that bonuses such as the welcome package or Free Spins are correctly attributed to your account. We also use cookies to understand how members use ax-bet.com so we can improve performance and content.
The table below summarises the main categories of cookies used on ax-bet.com, their purpose, and their typical retention period.
| Category | Purpose | First-Party / Third-Party | Typical Retention |
|---|---|---|---|
| Strictly Necessary | Essential for the platform to function. Includes session authentication, account login, cashier access, language selection, and security tokens. | First-party | Session or up to 24 hours |
| Functional / Preference | Remember your preferences such as language (English or French), default currency (EUR), display settings, and PWA shortcut configuration. | First-party | Up to 12 months |
| Performance & Analytics | Collect anonymised data about how visitors use ax-bet.com — which pages are visited most, how long sessions last, and which features are used — to help us improve the platform. | First-party & third-party | Up to 24 months |
| Marketing & Advertising | Used to deliver relevant promotions and to measure the effectiveness of advertising campaigns that direct new players to ax-bet.com. May track interactions with bonus offers including the welcome package, reload promotions, and VIP rewards. | Third-party | Up to 24 months |
| Affiliate & Tracking | Record affiliate referral codes and campaign parameters so that qualifying bonuses — such as deposit-based welcome offers or sportsbook promotions — are correctly applied to new accounts. | First-party & third-party | Up to 30 days |
| Game Provider | Set by integrated game providers (such as Pragmatic Play, Evolution, Ezugi, NetEnt, Play'n GO, and others) to enable game loading, session continuity, and in-game features within the 4,000+ game lobby. | Third-party | Session or as defined by the provider |
| Payment Processor | Placed by payment service providers to enable secure transaction processing through the Axbet cashier, including deposits and withdrawals. | Third-party | Session or as defined by the processor |
| Responsible Gaming | Support the delivery of responsible gaming tools and self-exclusion or limit-setting features, ensuring your settings are retained across sessions. | First-party | Persistent — duration of the account or tool setting |
Strictly necessary cookies cannot be disabled without affecting the core functionality of ax-bet.com. They are required to:
Because these cookies are essential to providing you with a service you have actively requested, they do not require your consent under applicable standards. They are always active.
Functional cookies allow ax-bet.com to remember choices you make and provide enhanced, personalised features. Examples include:
If you choose to disable functional cookies, some personalisation features may not work correctly, and you may be asked to re-enter preferences each time you visit ax-bet.com.
We use performance and analytics cookies to understand how members and visitors interact with ax-bet.com. The data collected is aggregated and anonymised where possible, meaning it is not used to identify you personally. This information helps us to:
Third-party analytics providers we work with may set their own cookies for this purpose. Their use of any data is governed by their own privacy and cookie policies.
Marketing cookies are used to deliver relevant promotional content to users and to measure the effectiveness of our advertising campaigns. On ax-bet.com, this may include:
These cookies may combine information gathered on ax-bet.com with data from other sources held by third-party advertising networks. You can opt out of marketing cookies at any time using the cookie preference tool described in Section 11.
Several third parties place cookies on ax-bet.com as a result of the services they provide to us. These include, but may not be limited to:
Axbet does not control third-party cookies. We recommend that you review the cookie and privacy policies of any third-party provider whose services you interact with through ax-bet.com. We cannot accept responsibility for the content of third-party policies or for the practices of third-party providers.
Axbet is committed to providing a responsible gaming environment. Certain cookies are integral to delivering responsible gaming functionality. These include cookies that:
Because these cookies are directly linked to player protection measures, they are classified as strictly necessary and remain active regardless of your other cookie preferences.
When you first visit ax-bet.com, you will be presented with a cookie consent banner that allows you to accept all cookies or manage your preferences by category. You can revisit and update your preferences at any time using the cookie settings link available in the footer of ax-bet.com.
Please note the following:
You can also control cookies directly through your browser settings. Most browsers allow you to view, block, and delete cookies. Guidance for the most common browsers is available at the following links:
Please be aware that blocking all cookies through your browser may prevent you from logging into your Axbet account or using core platform features including the cashier and the game lobby.
You can opt out of interest-based advertising delivered by third-party networks through industry opt-out tools such as the European Interactive Digital Advertising Alliance (EDAA) Your Online Choices tool at youronlinechoices.com. Opting out through these tools does not stop advertising entirely; it means that advertising you see will not be tailored to your browsing behaviour.
Certain cookies used on ax-bet.com play a direct role in protecting your account and the integrity of the platform. These include security tokens that verify your session, cookies that detect unusual login behaviour, and cookies that support KYC verification workflows where applicable. These security-oriented cookies are strictly necessary and cannot be disabled. We strongly advise against using third-party tools or browser extensions that interfere with security cookies, as doing so may compromise your account.
When you register a new Axbet account and proceed through the cashier to make a qualifying deposit, cookies help ensure that the correct bonus is attributed to your account. This is particularly relevant to:
If you clear your cookies before completing registration or making a qualifying deposit, bonus attribution may be affected. If you experience any issues with bonus crediting, please contact our 24/7 support team via live chat or email.
Cookie data is retained for the period specified in Section 4 above, or for as long as is necessary for the purpose for which it was collected. Where cookie data is linked to your registered Axbet account, it may be retained in accordance with our Privacy Policy and any legal obligations applicable to ALJOBA LIMITADA under Costa Rica law or other applicable regulatory requirements. Session cookies are deleted automatically when you close your browser. Persistent cookies expire on the date specified by the issuing party or when you delete them manually.
Axbet does not permit persons under the age of 18 to register an account or use any features of ax-bet.com. We do not knowingly collect personal data or set cookies in relation to persons under the age of 18. If you believe that a minor has accessed ax-bet.com and been subject to cookie collection, please contact us immediately via 24/7 live chat or email so we can take appropriate action.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or updates to the services and features available on ax-bet.com. When we make material changes, we will update the "Last Updated" date at the foot of this page and, where appropriate, notify you via the platform or by email. Your continued use of ax-bet.com after any such update constitutes your acknowledgement of the revised policy. We encourage you to check this page periodically.
If you have any questions, concerns, or requests relating to this Cookie Policy or the way Axbet uses cookies, please contact our support team:
We aim to respond to all queries promptly and will work to resolve any concerns relating to cookie usage on ax-bet.com.
Last Updated: 2025
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