This Payment Policy explains how deposits, withdrawals, currency handling, identity verification, and related financial processes work at Axbet (ax-bet.com), operated by ALJOBA LIMITADA under a Costa Rica licence. Please read this page carefully before transacting on the platform. By using the cashier, you confirm that you have read and accepted the terms set out below.

1. General Principles

Axbet is committed to processing all player transactions in a fair, transparent, and timely manner. All financial activity on ax-bet.com is subject to this Payment Policy, our Terms & Conditions, and any applicable bonus-specific conditions. We reserve the right to update this policy at any time; the current version will always be available on the site. Continued use of the cashier following any update constitutes acceptance of the revised terms.

All transactions are processed in Euros (EUR), which is the default currency of the platform. Where an equivalent currency is accepted, conversion will be applied at the prevailing exchange rate at the time of the transaction. Any resulting currency-conversion costs are the responsibility of the player.

2. Account Requirement

You must hold a fully registered and verified Axbet account before any deposit or withdrawal can be processed. Only one account per person, household, device, and IP address is permitted. Payments made from accounts belonging to third parties — including family members — are not accepted. By submitting a payment, you confirm that the payment method used belongs solely to you and that all funds deposited are from a legitimate source.

3. Deposits

3.1 How to Deposit

To make a deposit, log in to your Axbet account and navigate to the cashier. Select your preferred payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction. Deposits are generally credited to your account balance immediately or within a short processing window, depending on the method selected.

3.2 Minimum Deposit

The standard minimum deposit across the cashier is €20 or currency equivalent. Individual promotional offers may carry their own qualifying deposit thresholds, which will be stated clearly in the relevant promotion's terms. Always check the specific offer conditions in the Promotions section of ax-bet.com before depositing.

3.3 Deposit Limits

Maximum deposit limits may apply depending on the payment method selected. These limits will be displayed within the cashier at the point of transaction. Axbet reserves the right to apply additional transaction controls in accordance with its responsible-gaming obligations or its licence conditions. Players may also set personal deposit limits through the responsible-gaming tools available in their account settings.

3.4 Declined Deposits

Deposits may occasionally be declined by your payment provider or by Axbet's internal transaction-monitoring systems. If a deposit is declined, no funds will be taken from your account. Should you experience repeated declines, please contact our support team via 24/7 live chat or email so that the issue can be investigated promptly.

4. Withdrawals

4.1 How to Withdraw

To request a withdrawal, log in to your Axbet account, open the cashier, and select the withdrawal option. Choose your preferred withdrawal method, enter the amount, and submit the request. Withdrawal requests are subject to review before funds are released.

4.2 Withdrawal Processing Times

Axbet aims to process withdrawal requests as efficiently as possible. Once a withdrawal has been approved internally, the time taken for funds to reach you will depend on the payment method you have chosen. Processing times displayed in the cashier are estimates only and may be affected by the policies of your payment provider, banking institution, or relevant intermediary. Axbet is not responsible for delays caused by third-party payment processors once funds have left our system.

4.3 Withdrawal Conditions

• Withdrawals will only be paid to payment methods that have been verified as belonging to the account holder.
• Axbet applies the general principle that withdrawals are processed using the same method as the deposit where technically and operationally possible, in line with standard anti-money-laundering practice.
• Any active bonus funds or wagering requirements that remain incomplete must be settled before a withdrawal of associated funds can be approved.
• Withdrawals will not be processed until all required identity verification (KYC) checks have been completed to Axbet's satisfaction.
• Axbet reserves the right to request additional documentation before approving any withdrawal, particularly for high-value transactions.

4.4 Withdrawal Limits

Minimum and maximum withdrawal limits apply and will be displayed in the cashier at the point of request. These limits may vary by payment method. Axbet reserves the right to process large withdrawals in instalments where necessary. Any applicable limits will be communicated to the player directly.

4.5 Withdrawal Refusal or Delay

Axbet reserves the right to delay or refuse a withdrawal request where:

• The account has not completed identity verification;
• There is a reasonable suspicion of fraudulent activity, collusion, or bonus abuse;
• The terms and conditions of an active promotion have not been satisfied;
• The transaction triggers our internal compliance or anti-money-laundering controls;
• The account has open disputes or unresolved queries.

Where a withdrawal is delayed for any of these reasons, our support team will contact you with further guidance.

5. Currencies

The default and primary currency on ax-bet.com is EUR (Euro). All bonus values, minimum deposit thresholds, and promotional figures stated on the site are expressed in EUR unless specified otherwise. Where deposits are made in another accepted currency, account balances and applicable limits will be converted to EUR at the prevailing exchange rate. Players are encouraged to verify the currencies accepted at registration or by contacting the support team.

6. Bonus-Related Payment Conditions

Axbet operates a multi-stage casino welcome package of up to €10,000 + 800 Free Spins across ten deposit-based bonus stages. A Highroller Bonus of 150% up to €5,000 + 150 Free Spins is also available. Ongoing promotions include reload bonuses, free-spin offers, and VIP rewards. The following payment-related conditions apply to all bonus activity:

• The standard cashier minimum qualifying deposit for bonus activation is €20 or currency equivalent, unless a specific offer states otherwise.
• Bonus funds are subject to x40 wagering requirements before withdrawal.
• Free Spin winnings are subject to x35 wagering requirements where applicable.
• Bonus funds and winnings derived from bonuses cannot be withdrawn until all applicable wagering requirements have been completed.
• Withdrawing real-money funds while a bonus is active may result in the forfeiture of the bonus and any associated winnings, in accordance with the specific offer terms.
• VIP Cashback of up to 20% and Rakeback of up to 15% are credited subject to the conditions set out in the VIP programme terms, accessible within your account.
• All bonus terms are published in the Promotions section of ax-bet.com and must be read before opting in to any offer.

7. Identity Verification (KYC)

In accordance with its obligations under its Costa Rica operating licence and standard responsible-gaming and anti-money-laundering practice, Axbet is required to verify the identity of its players. This process is known as Know Your Customer (KYC) verification.

7.1 When Verification Is Required

Axbet may request identity verification at registration, before processing a withdrawal, or at any point during your use of the platform where additional due diligence is deemed necessary. Failure to complete KYC verification to Axbet's satisfaction will result in withdrawal requests being placed on hold until the process is complete.

7.2 Documents That May Be Requested

• Proof of Identity: A valid government-issued photo ID such as a passport, national identity card, or driver's licence.
• Proof of Address: A recent utility bill, bank statement, or official correspondence issued within the last three months, showing your full name and residential address.
• Proof of Payment Method: Evidence that the deposit method belongs to you, such as a screenshot of your e-wallet account or a partially obscured copy of your bank card (showing only the first six and last four digits, with the CVV concealed).
• Source of Funds: For large transactions or where required by internal compliance procedures, documentation confirming the legitimate origin of deposited funds may be requested.

7.3 Submission and Review

All documents submitted for KYC purposes must be clear, legible, and unexpired. Axbet reserves the right to request additional documentation if the initial submission is insufficient. Documents should be submitted through the method indicated in your account or as directed by the support team. Axbet will endeavour to complete the verification review in a timely manner; however, processing times may vary depending on the volume of requests and the completeness of the documentation provided.

8. Security and Fraud Prevention

Axbet operates robust transaction-monitoring systems to detect and prevent fraud, money laundering, and other financial crime. By using the cashier on ax-bet.com, you agree to cooperate fully with any investigation conducted by Axbet in connection with your account or transaction history. The following actions may result in account suspension, cancellation of pending withdrawals, and reporting to relevant authorities:

• Providing false or misleading personal or financial information;
• Using payment methods that do not belong to you;
• Engaging in chargeback activity after withdrawing funds;
• Attempting to exploit bonuses in a manner inconsistent with the spirit of the offer;
• Any other activity that Axbet reasonably suspects to be fraudulent or in breach of these terms.

Axbet will not be held liable for any losses incurred as a result of account suspension or withdrawal refusal where such action is taken in response to a reasonable suspicion of fraud or a breach of these terms.

9. Chargebacks

Initiating a chargeback or payment reversal through your bank or payment provider without first contacting Axbet's support team is a breach of these terms. If you believe a transaction has been made in error or without your authorisation, please contact us immediately via 24/7 live chat or email at ax-bet.com so that the matter can be resolved directly. Axbet reserves the right to recover any chargeback amounts, associated fees, and related costs from the player's account or through other lawful means.

10. Responsible Gaming and Payment Controls

Axbet is committed to providing a safe and responsible gaming environment. Players can access responsible-gaming tools through their account settings, including the ability to set deposit limits to help manage their spending. If you feel that your gambling is becoming a problem, we encourage you to make use of these tools and to contact our support team, who are available 24/7 via live chat and email. Self-exclusion and account cooling-off options may also be available; please contact support for further information.

11. Fees and Charges

Axbet does not charge players a fee for standard deposits or withdrawals. However, some payment providers or financial institutions may apply their own transaction fees or currency-conversion charges. Axbet is not responsible for any fees levied by third-party payment providers, banks, or intermediaries. Players are advised to check with their payment provider before transacting.

12. Inactive and Dormant Accounts

Where an account remains inactive for a prolonged period, Axbet reserves the right to apply a monthly inactivity fee or take other steps in accordance with its terms and conditions. Players are advised to log in regularly and to withdraw any remaining real-money balance before ceasing use of the platform. Full details of the inactivity policy are set out in the Terms & Conditions available on ax-bet.com.

13. Contact and Support

If you have any questions regarding this Payment Policy or experience any issues with a transaction on ax-bet.com, please contact the Axbet support team, who are available around the clock:

This Payment Policy is published by ALJOBA LIMITADA, the operator of Axbet at ax-bet.com, and is effective from the date of publication. It should be read alongside the full Terms & Conditions and Responsible Gaming Policy available on the site.