This Privacy Policy explains how Axbet (operated by ALJOBA LIMITADA, accessible at ax-bet.com) collects, uses, stores, shares, and protects your personal data when you use our casino and sportsbook platform. Please read this document carefully. By registering an account or using ax-bet.com, you acknowledge that you have read and understood the practices described below.

1. Data Controller

The data controller responsible for your personal information is ALJOBA LIMITADA, the operator of Axbet and ax-bet.com. Axbet holds a gaming licence issued under the jurisdiction of Costa Rica. Any references to "we", "us", or "our" in this Policy refer to ALJOBA LIMITADA acting in its capacity as data controller.

If you have any questions or concerns about how your data is handled, you may contact us at any time through our 24/7 live chat service or by email via the contact details provided in the Contact Us section of ax-bet.com.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected through:

• The ax-bet.com website, accessed via desktop browser or mobile browser;
• The Axbet Progressive Web App (PWA) shortcut;
• All casino and sportsbook services, including account registration, deposits, withdrawals, bonus participation, VIP programme activity, and customer support interactions;
• Any communications between you and Axbet, including live chat, email, and promotional correspondence.

This Policy does not cover third-party websites or services that may be linked from ax-bet.com. We encourage you to review the privacy policies of any third parties you interact with independently of our platform.

3. Information We Collect

We collect personal data in a number of ways, including information you provide directly to us, information gathered automatically as you use the platform, and information obtained from third parties for verification and compliance purposes.

3.1 Information You Provide to Us

• Account registration data: When you create an Axbet account, you provide details such as your full name, date of birth, email address, residential address, preferred language (English or French), and a secure password.
• Identity and verification documents: To comply with Know Your Customer (KYC) requirements, we may collect copies of government-issued identification documents (such as a passport or national identity card), proof of address (such as a utility bill or bank statement), and, where required, proof of payment method ownership.
• Financial information: When you use the cashier, we collect details necessary to process deposits and withdrawals, including payment method details and transaction history. The default account currency at Axbet is EUR, with a standard minimum deposit of €20 (or equivalent where applicable).
• Communications: Any messages, requests, or other content you send to us via live chat or email are retained for service, compliance, and quality purposes.
• Bonus and promotional activity: Information relating to your participation in promotions, including the Axbet welcome package, weekly reload offers, Free Spins promotions, the Highroller Bonus, VIP Cashback, Rakeback, Wheel of Fortune, Mission Wager, and sportsbook welcome offers, is recorded and associated with your account.

3.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, screen resolution, and referring URLs.
• Usage data: Pages visited on ax-bet.com, casino games accessed (including slots, live tables, instant games, keno, bingo, scratch cards, dice, lottery, and virtuals), sportsbook markets viewed (including pre-match and live events), time spent on the platform, and click-path data.
• Session data: Log-in and log-out times, session duration, and account activity patterns.
• Cookies and similar technologies: Please refer to Section 10 (Cookies) for full details.

3.3 Information from Third Parties

• Identity verification providers: We may receive information from third-party KYC and anti-fraud service providers to verify your identity, confirm your age, and assess risk.
• Payment processors: We receive transaction confirmation data from payment service providers used to facilitate deposits and withdrawals at ax-bet.com.
• Game providers: Suppliers such as Pragmatic Play, Evolution, Ezugi, Hacksaw Gaming, NetEnt, Nolimit City, Play'n GO, BGaming, Playson, Quickspin, Red Tiger, Relax Gaming, Spinomenal, Spribe, Smartsoft Gaming, Yggdrasil, and others may share technical session data relevant to game integrity and fairness.

4. Legal Bases for Processing

We process your personal data on one or more of the following legal grounds:

• Performance of a contract: Processing is necessary to provide you with the Axbet casino and sportsbook services, manage your account, process payments, and fulfil bonus entitlements.
• Legal obligation: Processing is required to comply with applicable laws and regulatory obligations, including KYC verification, anti-money laundering (AML) checks, responsible gambling requirements, and record-keeping duties imposed under our Costa Rica licence.
• Legitimate interests: We process certain data to detect fraud, prevent account abuse, secure the platform, improve our services, conduct analytics, and administer the VIP programme and promotional offers — where those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent (for example, for certain marketing communications), you have the right to withdraw that consent at any time by contacting us or updating your account preferences.

5. How We Use Your Information

We use the personal data we collect for the following purposes:

• To create, verify, and manage your Axbet account;
• To process deposits and withdrawals through the cashier, in EUR or equivalent currencies;
• To conduct KYC and AML checks as required by our licensing obligations;
• To administer casino game play across 4,000+ titles and sportsbook activity covering 1,500+ pre-match and 1,500+ live events;
• To apply and manage promotional entitlements, including the ten-stage welcome package (up to €10,000 + 800 Free Spins), the Highroller Bonus (150% up to €5,000 + 150 FS), weekly promotions (Monday Live Reload, Wednesday Free Spins, Friday Reload), VIP Cashback (up to 20%), Rakeback (up to 15%), Wheel of Fortune, Mission Wager, Level Up Prizes, and sportsbook welcome offers;
• To operate and maintain the Axbet VIP programme and assign benefits based on account activity;
• To provide 24/7 customer support via live chat and email;
• To send you transactional communications (e.g., account confirmations, deposit receipts, and security alerts);
• To send you promotional and marketing communications where you have opted in or where we have a legitimate interest to do so;
• To enforce responsible gambling tools and to identify players who may require additional support;
• To detect, investigate, and prevent fraudulent transactions, cheating, collusion, and other prohibited activities;
• To improve platform performance, user experience, and game and sportsbook offerings across desktop, mobile browser, and PWA;
• To comply with legal, regulatory, and licensing obligations.

6. Know Your Customer (KYC) and Verification

As a licensed operator, Axbet is required to verify the identity of its players before processing withdrawals and, in certain circumstances, before granting access to specific account features or bonuses. The KYC process may include, but is not limited to:

• Proof of identity (e.g., passport, national ID card, or driving licence);
• Proof of address (e.g., utility bill or bank statement dated within the last three months);
• Proof of payment method (e.g., a photograph of the card used to deposit, redacted where appropriate);
• Source of funds documentation, where required for AML compliance;
• Any additional documentation Axbet or its compliance team reasonably requests.

We may request KYC documentation at any point during your time as a registered player. Failure to provide satisfactory documentation within a reasonable timeframe may result in account restrictions or the withholding of pending withdrawals until verification is complete. All KYC documents are handled securely and used solely for the purposes of verification and regulatory compliance.

7. Responsible Gambling and Data Use

Axbet is committed to promoting responsible gambling. We may use your account data — including deposit history, session duration, wagering patterns, and bonus activity — to identify signs of problem gambling behaviour or to apply responsible gambling measures at your request or at our discretion. These measures may include:

• Deposit limits;
• Loss limits;
• Session time limits;
• Temporary or permanent self-exclusion;
• Account cooling-off periods;
• Referrals to responsible gambling support organisations.

Processing carried out for responsible gambling purposes is necessary for legal compliance and the protection of player welfare. It is not used for marketing purposes.

8. Sharing Your Information

We do not sell your personal data to third parties. We may, however, share your information with the following categories of recipient where necessary and lawful:

All third-party recipients are required to handle your personal data securely and only for the purposes for which it was shared. We do not permit our service providers to use your data for their own independent marketing or commercial purposes.

9. International Data Transfers

Axbet is operated by ALJOBA LIMITADA, which is licensed in Costa Rica. Your personal data may therefore be processed in countries outside the jurisdiction in which you reside. Where data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, including contractual protections with service providers and game suppliers, to maintain the security and confidentiality of your information in line with applicable data protection principles.

10. Cookies and Tracking Technologies

ax-bet.com uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytics that help us improve the service. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of ax-bet.com, including managing your login session, navigating between casino and sportsbook sections, and using the cashier. These cannot be disabled without affecting core functionality.
• Functional cookies: Used to remember your language preference (English or French), display settings, and other account-level preferences across desktop, mobile browser, and PWA sessions.
• Analytics cookies: Allow us to understand how visitors interact with ax-bet.com — for example, which game categories are most accessed, which sportsbook markets are most viewed, and how users navigate between sections. This data is used in aggregate form to improve platform design and content.
• Marketing and advertising cookies: Where you have consented, these cookies enable us to present relevant promotional content and measure the effectiveness of marketing campaigns.

You may manage your cookie preferences through your browser settings or through any cookie consent tool displayed on ax-bet.com. Please note that disabling strictly necessary cookies may impair your ability to use certain platform features. For further information, please refer to our separate Cookie Policy, where available.

11. Data Retention

We retain your personal data for as long as your Axbet account is active and for such further period as is required to fulfil our legal, regulatory, and contractual obligations. In practice, this means:

• Account data and transaction records are retained for a minimum period following account closure, as required under our Costa Rica licence and applicable AML legislation;
• KYC documentation is retained for the period prescribed by applicable regulatory requirements;
• Communication records (live chat logs and email correspondence) are retained for a reasonable period for quality assurance and dispute resolution purposes;
• Marketing preference data is retained until you withdraw consent or until it is no longer relevant.

When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data retention procedures.

12. Your Rights

Subject to applicable law and any overriding legal obligations (including those arising from our licensing and AML compliance duties), you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. Please ensure that the personal information held on your account is kept up to date.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding retention obligations.
• Right to restrict processing: You may ask us to restrict the processing of your personal data in certain circumstances, for example whilst a dispute is being resolved.
• Right to data portability: Where technically feasible and legally applicable, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data based on our legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us via 24/7 live chat or email as detailed on ax-bet.com. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing your request.

13. Data Security

Axbet takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Encryption of data in transit using industry-standard SSL/TLS protocols;
• Secure storage of sensitive data including KYC documents and payment information;
• Access controls limiting the use of personal data to authorised personnel only;
• Regular review of our security practices and platform infrastructure.

Whilst we take every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your Axbet login credentials confidential and for notifying us immediately via live chat or email if you suspect any unauthorised access to your account.

14. Children and Minors

Axbet's casino and sportsbook services are strictly for adults. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a core component of our KYC process, and we take reasonable steps to prevent underage access to our platform. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete it and close the relevant account. If you believe a minor has registered on ax-bet.com, please contact us immediately.

15. Marketing Communications

Where you have opted in to receive marketing communications, we may send you information about Axbet promotions, bonuses, VIP programme updates, new game releases, sportsbook offers, and other relevant news. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email;
• Updating your communication preferences within your Axbet account settings;
• Contacting us directly via live chat or email.

Please note that opting out of marketing communications will not affect the delivery of transactional or service-related messages, such as deposit confirmations, security alerts, or KYC requests, which form part of the contractual service.

16. Third-Party Links

ax-bet.com may contain links to third-party websites, including those operated by our game providers and payment partners. This Privacy Policy applies solely to ax-bet.com and the services provided by Axbet under ALJOBA LIMITADA. We are not responsible for the privacy practices of any third-party website. We recommend that you read the privacy policy of any third-party site you visit independently.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory expectations. When we make material changes, we will notify registered players by posting a prominent notice on ax-bet.com or by sending a notification to the email address associated with your account. The revised Policy will take effect from the date it is published. Your continued use of ax-bet.com following any update constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

18. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by Axbet, please contact us using the following channels:

• Live Chat: Available 24/7 via the live chat function on ax-bet.com;
• Email: Via the contact email address displayed in the Support or Contact section of ax-bet.com;
• Operator: ALJOBA LIMITADA, licensed and operating under the jurisdiction of Costa Rica.

We aim to respond to all privacy-related enquiries promptly and to resolve any concerns in a fair and transparent manner.